DMA Law is looking to appoint a Front of House/Call Advisor:
- Location: Hartlepool
- Core Hours: Monday – Friday 11am – 2pm
- Job Type: Part time, daily/weekly hours negotiable subject to a minimum of 15 hours
per week plus additional hours during holiday cover/absences - Basis: Permanent
- Salary: hourly rate up to £11.75 per hour depending on experience
- Start Date: December/January
More about the role:
The Front of House/Call Advisor will work under the remote supervision of the Operations
Manager and their assistant, to provide support at DMA Law, 155 York Road, Hartlepool,
TS26 9EQ to ensure the office runs smoothly and efficiently.
Responsibilities will include:
- Providing a front of house service, which will include greeting clients and visitors in person and dealing with their enquiries in a helpful, professional, and efficient manner; providing an exceptional level of customer service.
- Answering a busy switchboard and directing to the relevant department/person, ensuring that calls are delivered efficiently.
- Taking effective messages for members of staff if they are not available to take the call
- Diary and meeting room management
- Processing online and cash payments from clients.
- General administration duties such as photocopying, scanning/emailing, printing & electronic filing, data entry.
- Fulfilling the role of First Aider and Fire Marshal as part of a small team (full training will be provided on completion of a successful 3-month probation period)
- Managing incoming and outgoing mail and delivering outgoing post to local post box and/or post office.
- Undertaking any other additional duties appropriate to the role as required to support the business.
Essential skills:
The successful applicant must be:
- Self-motivated individual with good communication skills
- A good team player who is also able to work alone
- Able to listen effectively
- Able to provide excellent service over the telephone and in person
- Well presented with a warm and welcoming manner
- Well organised
- Able to multitask
Please register your interest for this role by emailing:
Kate.winter@dma-law.co.uk
Before the close of business on Friday 22nd November 2024
