DMA Law is currently seeking a friendly and organised Front of House/Call Advisor to join our busy Sunderland office.
About the Role:
- Location: Sunderland Office (26 Frederick Street, Sunderland, SR1 1LT)
- Working Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)
- Job Type: Full-time, Permanent
- Salary: Dependent on experience
- Start Date: ASAP
As the first point of contact, you’ll play a crucial role in ensuring our clients receive a warm welcome and outstanding service. You’ll work closely with our Operations Manager to support the smooth running of the office.
Key Responsibilities:
- Greeting clients and visitors, handling enquiries professionally and efficiently.
- Managing a busy switchboard, directing calls effectively, and taking accurate messages.
- Overseeing diary management and booking meeting rooms.
- Processing payments (cash and online) and handling banking tasks.
- Performing general administrative duties (photocopying, scanning, emailing, electronic filing, data entry).
- Managing incoming/outgoing mail and handling postal tasks.
- Assisting with file closing and archiving.
- Acting as First Aider and Fire Marshal (training provided after successful completion of probation).
Who We’re Looking For:
The ideal candidate will be:
- A confident communicator with excellent interpersonal skills.
- Self-motivated and capable of working independently and as part of a team.
- Well-presented with a friendly and approachable manner.
- Highly organised, able to prioritise tasks, and comfortable multitasking.
If you enjoy providing exceptional customer service in a professional environment, we’d love to hear from you.
How to Apply:
Please email your interest to Kate Winter at Kate.winter@dma-law.co.uk by Friday 20th June 2025.
DMA Law is committed to equal opportunities and encourages applications from all suitably qualified candidates.
